Frequently Asked Questions
Everything you need to know about shopping with The Swank Company.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental U.S. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I know what size to order?
Detailed size guides are available on each product page. Since we curate pieces from various designers, we also include specific fit notes (e.g., 'runs small' or 'oversized fit') in the product descriptions to help you choose perfectly.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our reach to our global fashion community soon.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer support team within one hour of placement, and we will do our best to accommodate changes before the order is fulfilled.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and interest-free installment options like Afterpay.